Shipping policy

Last updated: September 6, 2026

Your order is made after you place it, so most of the time before it arrives is production rather than handling.

All-inclusive pricing

The price you see includes shipping, insurance, and any applicable duties and import charges. There is nothing extra to pay when your parcel is delivered, and no invoice arrives afterwards.

Production time

Pieces are cut and set once your order is confirmed, which usually takes about 10 days before dispatch. Custom work and unusual stone requests take longer, and we tell you before you commit.

If you need a piece by a particular date, ask us before ordering and we will tell you honestly whether it is achievable.

Dispatch and delivery

Orders are produced and dispatched from our manufacturing facility in India and shipped directly to your delivery address. Delivery typically takes 10 to 20 business days after dispatch, depending on destination and customs processing.

Every shipment is fully insured and requires a signature on delivery. We do not leave jewellery unattended. If nobody is available, the carrier will leave a card and arrange redelivery or hold the parcel for collection.

Tracking

You receive tracking details by email as soon as your order is dispatched. Tracking can take up to 24 hours to start updating.

Customs

Because duties and import charges are already covered in the price you paid, you are not asked for payment on arrival. Customs authorities may still inspect a parcel, which occasionally adds a few days. That is outside our control and outside the carrier's.

Shipping to the United States

Prices for US customers are shown in US dollars and include the duties and import charges on bringing your piece into the country. These are paid before your parcel travels, so nothing is owed to the carrier on delivery and no bill follows later.

Any sales tax we are required to collect is calculated at checkout and shown before you pay. The total you approve is the total you are charged.

Your parcel enters the United States from India and clears customs on the way. Delivery falls within the same window given above, though an inspection can occasionally add a few days.

If something goes wrong

If your order is delayed, shows as delivered but has not arrived, or arrives damaged, email us with your order number and we will open a claim with the carrier. Every shipment is insured, so a lost or damaged parcel is our problem to resolve, not yours.

Please check your delivery address at checkout. We cannot redirect a parcel in transit, and orders returned to us because of an incorrect or incomplete address may need reshipping at cost.

Contact

Gold & Richie Client Care. Email care@goldandrichie.com or call +1 (672) 888-2546.